Ask about your personal information.
Use this page to exercise a data-protection right, change a privacy choice or tell us about a concern. You do not have to use this form; you can also email, call or write to us.
Types of request
- Access my personal information.
- Correct inaccurate or incomplete information.
- Delete information where the right applies.
- Restrict how information is used.
- Object to processing based on legitimate interests.
- Object to direct marketing.
- Receive portable information where the right applies.
- Withdraw consent.
- Ask about an automated decision or profiling.
- Make a data-protection complaint.
- Ask another privacy question.
Request form
Fields
- Name
- Contact details
- Relationship with Everlife
- Request type
- Enough detail to identify the relevant information or processing
- Preferred response format or accessibility need - optional
- Authority to act for another person - if applicable
Identity notice
We may ask for proportionate information to confirm identity or authority. Please do not upload identity documents unless we specifically request them through a secure route. We use the least intrusive method that is reasonable for the risk.
Submit button
Send my privacy request
Confirmation
Your request has been received. We will identify the type of request, tell you if we need proportionate identity or clarification information and respond within the time required by law. If the request concerns an insurer or another separate organisation, we will explain the responsible route.
Direct-marketing opt-out
You can use the unsubscribe or opt-out in a marketing message for the quickest channel-specific change. You can also use this page. We may keep a minimal suppression record so that we do not add you back to the channel you stopped.
Data-protection complaints
If you believe Everlife has used personal information unfairly, inaccurately, insecurely or without sufficient explanation, select "Make a data-protection complaint". We provide an electronic route, acknowledge the complaint within the current legal period and respond without undue delay.
You can complain to the Information Commissioner's Office at any time. Visit ico.org.uk/make-a-complaint. We would welcome the opportunity to investigate first, but this is not a condition of contacting the ICO.
- Record date and channel received.
- Classify the right or complaint without requiring the customer to know the legal label.
- Identify all relevant controllers.
- Verify identity proportionately.
- Search CRM, email, telephony, recordings, forms, calendars, ad-platform audiences and vendors as relevant.
- Record exemptions, redactions and the reason for any refusal or extension.
- Communicate in the requested accessible format where reasonable.
- Preserve a minimal audit and suppression record after completion.